Q: I am having issues uploading my receipt.
A: Please note the following requirements for uploading receipts: image must be under 5MB and in the format of PNG, GIF, or JPG. If you have further difficulties uploading your receipt, please try to clear browser cache and cookies and upload again. If the problem persists, we recommend trying to upload on a different device.
Q: After I scan and submit my order, what does it mean if I receive an email rejection or failure notice?
A: If you receive a rejection or failure email notice, there will be a brief description in the email stating what the problem may be:
These will require you to upload a new or better quality receipt for validation.
Q: How do I know if my receipt was validated?
A: You will receive an email within 48 hours of uploading your receipt which will either confirm validation, or if you need to resubmit your receipt.
Q: What should I do if my receipt is too long to photograph?
A: If your receipt is too long to fit into one image, fold the receipt to show the participating products and the header with the store name, purchase date, etc., and then take a picture of the receipt and upload the image per the upload instructions.
NOTE: a valid receipt must show the purchase of an ARM & HAMMER™ Cat Litter product, with the product circled (keeping the product clearly visible).
One or more receipts can be uploaded showing your purchase of 2 or more ARM & HAMMER™ Cat Litter products at one time.
Q: Can I scan a receipt that lists 2 or more packages of qualifying ARM & HAMMER™ Cat Litter?
A: Yes you can. We will accumulate and count the number of units of qualified ARM & HAMMER™ Cat Litter you purchase. You are eligible to receive 1 charm for every 2 qualifying packages you purchase.
Q: What if I only have one cash register receipt for a qualified ARM & HAMMER™ Cat Litter?
A: You may hold it until you have the second qualifying receipt, and then upload them both at that time. Or, you can upload the receipts one at a time. Once you have uploaded that first receipt and have registered, we will keep a record of that purchase. Once you have purchased the second qualifying product and upload that receipt you will then be eligible to receive your charm. If a receipt does not qualify for some reason we will let you know that too.
Q: Why do I have to set up an ARM & HAMMER™ Cat Litter Charm Rewards Program Order account?
A: We do this so we can keep track of your Charm order and qualifying register receipts. There are currently 5 charms and 1 bracelet from which you may choose. By setting up your account, you will not have to retype any information when you want to redeem another charm, you can simply log in to your existing account.
Q: Is my active email address really necessary to place an ARM & HAMMER™ Cat Litter Charm Order?
A: Yes it is! It is our primary way of contacting you regarding the status of your orders. It is linked to your ARM & HAMMER™ Cat Charm Rewards account so it is very important to keep your email address up to date. Your phone number is optional but also an easy and effective way for us to contact you should any issue with your order arise, like a USPS return or other mail problem.
Q: How do I know which ARM & HAMMER™ Cat Litter products are part of this charm offer?
A: Any ARM & HAMMER™ or Feline Pine™ brand Cat Litter product will qualify.
Q: Do I have to purchase 2 boxes of ARM & HAMMER™ Cat Litter at the same time?
A: No, you may upload one or more receipts showing your purchases of ARM & HAMMER™ Cat Litter in different transactions.
Q: Is the offer valid for purchases made online?
A: Yes, the offer is valid for online purchases, you must upload a photo of your digital purchase receipt.
Q: Can I mail in my order and receipts, instead of placing an order online?
A: At this time, this charm offer is completed online and does not have any mail-in options.
Q: Once I submit my order, how long will it take before I receive my charm?
A: We process your order the minute we receive it, but it can take up to 48 hours for your scanned cash register receipt to be validated, allowing your order to be fulfilled. You will be notified by email:
Once you have received notification that your receipt was validated, please allow 4 weeks to receive your charm in the mail.
Q: How can I contact someone regarding my charm order?
A: If you have questions or need more help with your order, including difficulty uploading photos or with receipt validation, we are available to help Monday - Friday Eastern Standard Time (excluding weekends + holidays).
Please have your Account Information including email address used for your order handy so we can easily find your order.
Note: Email and phone lines are monitored during weekday business hours only. We will respond to emails received over the weekend on the next business day.