Frequently Asked Questions

Q: Why can’t I order any new charms?

A: The charm program has officially ended. For more feline fun, please join ARM & HAMMER™ Kitty Krew for exciting offers and prizes! Visit to learn more.

Q: What is your Privacy Policy?

A: See the ARM & HAMMER™ privacy policy here. See the Inquiry Systems privacy policy here.

Q: How can I contact someone regarding my charm order?

A: If you have questions or need more help with your order, including difficulty uploading photos or with receipt validation, we are available to help.

If your account is under a different email address, please include it so we can easily find your order.

Note: Email messages are monitored during weekday business hours only. We will respond to emails received over the weekend on the next business day.


Offer good while supplies last. Not valid on purchases prior to 6/1/18. Void where prohibited, licensed, taxed or restricted by law. Must be 18 or older to participate. Good only in the U.S.A. Allow 4 weeks for processing. Proof of purchase must be from the product you purchased. Reproductions, sale, trading or purchase of the offer form or your proof of purchase is prohibited. Offer cannot be combined with any other offer. See the ARM & HAMMER™ Privacy Policy and the Inquiry Systems, Inc. Privacy Policy.